Privacy Policy

SkillSwap ('we,' 'our,' or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our peer learning marketplace.

By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and profile information
• Skills, expertise, and learning interests
• Profile photos and other content you upload
• Messages and communications with other users
• Reviews and ratings you provide
• Payment information (processed securely by third-party providers)

Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location information (if you enable location services)
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information from:

• Social media platforms when you connect your accounts
• Authentication services
• Analytics providers
• Other users who refer you to the Service

We use your information to:

• Provide, maintain, and improve our Service
• Create and manage your account
• Facilitate skill exchanges and connections between users
• Process transactions and manage our credit system
• Send you notifications, updates, and promotional communications
• Provide customer support and respond to your inquiries
• Personalize your experience and recommend relevant content
• Ensure safety and security of our platform
• Comply with legal obligations and enforce our Terms
• Conduct research and analytics to improve our Service

With Other Users

Your profile information, skills, and reviews are visible to other users to facilitate skill exchanges. You can control what information is shared through your privacy settings.

With Service Providers

We share information with third-party service providers who help us operate our Service, including:

• Cloud hosting and storage providers
• Payment processors
• Email and communication services
• Analytics and monitoring tools
• Customer support platforms

Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process or government requests
• Protecting our rights, property, or safety
• Preventing fraud or illegal activities
• Enforcing our Terms and Conditions

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. Types of cookies we use include:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our Service.

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the 'Last updated' date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us: